Shipping & Returns



Shipping & Processing:


Shipping services for the Soaper's Choice Web Store are provided by UPS (United Parcel Service).  Your shipping and processing cost is based on your order's total package weight, number of packages, and your shipping address.  We do not ship to P.O. boxes.  Soaper's Choice retains the right to notify you via email or phone if there is a change in your shipping and processing cost prior to shipping.

Soaper's Choice always recommends shipping to an address in which someone will be present at the time of delivery to avoid package theft.  Packages are left without a signature or signature release at the UPS driver’s discretion.  If UPS cannot successfully deliver to your shipping address after 3 attempts, they may return the product to us at their discretion.  In those cases, customers will be responsible for the return shipping and any outbound reshipping charges.

Address Changes
If you require an address change after your order has shipped, you will be charged a "Package Intercept and Redirect" fee as determined by the current per package UPS rate for such service.

Customer Pick Up at our warehouse is free.  Please allow 24 hours for us to process your "CPU" order.  Customer Pick Up hours are M-F, 7 AM to 4:30 PM Central Time.


Refund & Return Policy

Effective 03/30/2020 - returns and refunds will be on a case by case basis.

If you are not completely satisfied with your purchase, we are here to help.
All requests for refunds and returns must be made by email to orders@soaperschoice.com


Returns


You have 5 calendar days from the date you received your order to notify us by email at orders@soaperschoice.com with your intent to return an item. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition in which you received it. Your item needs to have the receipt or proof of purchase.

All returns must be sent to:
Columbus Vegetable Oils
1757 Winthrop Drive
Des Plaines IL 60018
Attn: Returns Soapers


Refunds


Once we receive your item, we will inspect the item and will notify you within 3 days with the status of your refund. When a return is approved and we have offered a full or partial refund, we will process any refund to the original payment method that was used to make the initial purchase. Refunds will be processed within 30 business days. Once processed, you will typically receive the credit from your bank within 7 days, depending on your card issuer’s policies. We will provide proof of refund date via email. We are not responsible for over draft and/or over limit fees due to slow processing by your card issuing bank.


Shipping of Returns


Customers are responsible for paying shipping costs for returned items. This includes items returned to us by UPS at their discretion after unsuccessful delivery attempts.

If you receive a refund, the cost of the return shipping will be deducted from your refund.

Shipping and processing costs are nonrefundable.


Contact Us


If you have any questions on these policies, please click HERE to email us or call us at 1.847.257.8886.


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